Support Request: Settings button won't open Start Screen skin

Description

Hi,

I started to customize one of the browser skins named start screen wich is based on the Windows 8 UI. I edited template 1 but can't nothing happens when I click the settings button where I can change the background among other things, why is that?

I can't delete the and get rid off the Language selection either, how come?

I have the latest version of SiteKiosk 8 Plus.

With best regards

Calle

Answer: (6)

Re: Settings button won't open Start Screen skin 3/27/2015 11:29 AM
Hello,

There is no known issue with opening the settings menu dialog for the start screen.

Did you already try making a repair installation and test it again?
Which Windows version do you use and which IE version is installed?
Which extact SiteKiosk version is installed ? (this information id displayed at the top of the SiteKiosk configuration)
Are there any messages in the Windows event log at the time you try to open that dialog?
You may also describe step by step how to reproduce this issue.


Languages:
Select the language element t6o display the context menu ant then choose the trash icon.
At Languages disable the checkbox before “Multiple languages”
(This is even the same dialog you get when using the settings button. The only difference is that the “Languages” settings are selected when the dialog opens.)

Regards,
Michael Olbrich
Re: Settings button won't open Start Screen skin 3/27/2015 3:25 PM
Hi Michael,

I just did a repair installation but the issue is still there. It's a Windows 7 Enterprise SP1 x64 with IE 11. SiteKiosk version 8.9 build 2821. I have checked the event log but there doesn't seem to be anything related to this issue.

I'm opening Sitekiosk configuration and click on "Start Page & Browser" then I choose the "Start Screen" that looks like Windows 8 Metro UI. I click on "Custumize" and another window opens. There I click on "Open Editor". On the top of that new window that opens is a gear symbol which is the Settings menu, nothing happens when I click on that. The "Fullscreen" button next to it works just fine and so does the question mark which plays a nice little video where I can see what is supposed to happen when I click the Settings button :-)

Languages:
Nothing happens when I click on the trashcan when language is selected. N/A is selected.

Regards,
Calle
Re: Settings button won't open Start Screen skin 3/27/2015 4:01 PM
Hello,

which configuration language did you choose (SiteKiosk configuration at the top)?

Regards,
Michael Olbrich
Re: Settings button won't open Start Screen skin 3/31/2015 4:16 PM
Hi again,

I have English language chosen.

/ Calle
Re: Settings button won't open Start Screen skin 3/31/2015 4:22 PM
Hello again,

I tried german language and it works, but it would be nice to have it in English :)

Regards
Calle
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