Support Request: getting new license

Description

i just tried paying for a new license, your website wouldn't accept my payment details , i tried entering in new payment details, your stupid website wouldn't accept my company credit card details, it would not allow me to change the billing address to see if that was the problem.

Your site is S**t ,

I should be able to put in my payment details when i buy something directly, not have to search in my account details to add payment details, then have your site not accept the payment details i just entered.

circular hell

Fix it

Answer: (1)

Re: getting new license 5/15/2015 9:11 AM
Hello,

We checked that and there is an issue with the address data verification when not entering a ZIP code.
As you are from Ireland I assume you did leave that field empty. Our web developers are informed to check and fix it.

As workaround just add any numbers (e.g. 22) to the ZIP code filed (bedside the correct address date) to make it work.

Alternatively you can order without credit card payment and pay the invoice via bank transfer afterwards or you just send an e-mail to or sales for ordering:
sales-europe(at)provisio.com

Regards,
Michael Olbrich
My Account
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